General Lease Conditions

1) LEASING: Santa Maria in Valle. leases holiday homes. Prices are based on current market conditions, and are valid from the date of issue of the latest price list. The price list is an integral part of these terms and conditions and may not be modified in any way or form by persons, agencies, or distributors without express permission of Santa Maria in Valle.
2) BOOKING: Bookings can be made directly or by agents of Santa Maria in Valle.
3) PAYMENT: A deposit of 30% (thirty per cent) of the total amount due must be sent immediately on receipt of our booking confirmation. The balance must be paid at least 30 days before the start of the lease. In the case of a confirmation being issued within 45 days of the lease starting date then the whole amount due must be paid. Payment must be made according to the instructions given when the booking is accepted.
4) LEASING VOUCHER: The leasing voucher is only valid for the titleholder and is non-transferable. It will be issued on payment of all amounts due and will include instructions on how to reach the reception area of Santa Maria in Valle. or where the keys to the property can be collected. It is strictly forbidden to arrive with more persons than shown on the voucher or to pass it onto a third party. The only exception will be for baby (babies) up to and including 3 (three) years of age and where the leaseholder supplies relevant cots and bedding. Every change concerning people and the number of people who will lease the units  made during the lease is forbidden unless previously agreed by Santa Maria in Valle. Failure to observe the above terms may lead to the owner of the property let refusing initial access to the said property. In addition, if the lease holder breaches the above terms during the term of the lease the property owner has the right to deny further access to the property. In either case the leaseholder will forfeit all money paid. In the event that any leaseholder or any member of his party behaves in an unacceptable manner (e.g. breaks furniture, fails to maintain correct standards of hygiene etc.) the party may be asked to leave the property let thereby forfeiting any money paid.
5) PRICES: Prices quoted refer to one-week let of a specific property. Prices include (except where differentiated in the price list): use of hot and cold water, use for electricity except for heating purposes, cooking gas, initial cleaning of the property, sheets and towels, use of swimming pool from May to September. Not included are: deposit as guarantee against breakage etc., heating costs, telephone if made available, final cleaning of the property.
6) ARRIVAL AND DEPARTURE, DEPOSIT AS GUARANTEE:
a) Arrival at the offices of Santa Maria in Valle. must be between 5.00pm and 7.30 pm on Saturday afternoons. Should clients be unable to arrive within this time they should telephone +39 328 066 15 23 (office of Santa Maria in Valle.) before 7.00 pm. (19.00 hrs.). Failure to advise the company of such a change will exonerate Santa Maria in Valle. and/or the property owner concerned from any damages or responsibility caused by such delay and the property will be re-let. Arrival times after 8.00p m (19.00 hrs) may incur payment of expenses for extra work involved.
b) On arrival clients must present their voucher and identity documents for all their party to the owner of the property or his representative thus permitting registration with the local authorities. Before taking possession of the keys to the property the client must pay the breakage deposit € 280.00 for each unit (only cash) as indicated in the price list. This deposit will be refunded on departure less any money due for breakage, damage, and/or any supplementary expenses (such as cleaning expenses) the client is held responsible to the property owner for any costs in excess of the deposit. The owner or his 09.00am on Saturdays leaving the property in a clean and tidy condition. In the case of departure outside these hours the owner is authorised to return by mail (or other mean) any money held as guarantee after deducting expenses for damages etc.
c) Properties will be made available in a clean and tidy condition. At departure guests are kindly ask  to clean a little  the house paying particular attention to the kitchen and the bathroom, Otherwise, the owner is authorized to ask or deduct extra  fee from the security deposit  per capita.(that is €11.00 per person)
D) The property owner reserves the right of entry to the property for purposes of maintenance, gardening, cleaning the swimming pool etc.
The use of the swimming pool, is only for paying clients, all the clients must inform the owner if they  want to have  guests  at the house.
7) COMPLAINTS: All properties are checked periodically by staff of Santa Maria in Valle. Details as printed
on our web site are drawn up in good faith. Any complaints must be notified in writing to Santa Maria in Valle and to the Agent where the booking was made, within 48 (forty eight) hours of arrival or by 6.00pm (18.00 hrs) on the evening of the Monday following arrival. Complaints not advised in writing within
the above time limits will not be considered valid. In any case where Santa Maria in Valle 
agrees to help resolve any complaint the client must allow sufficient time to resolve the problem. Should the client leave the property for whatever reason without notifying the company in writing beforehand then all claims of whatever nature shall be considered null and void.
8) LIABILITY: Where Santa Maria in Valle is forced by events beyond their control to cancel a lease the company reserves the right to assign to the client another similar property or as the last resort refund any money paid. On acceptance of the alternative offer the client acknowledges his full agreement to the new lease and agrees to forfeit any right to possible repayment of expenses. In any case where an agreement as above cannot be reached Santa Maria in Valle. will cancel the lease, reimbursing any money paid by the client, who on receipt of same will have no further claim on the company.
9) CANCELLATION: Should the client, for whatever reason, cancel a lease he will
have the right to repayment of all money paid minus the following cancellation
charges :
cancellation prior to 60 days before the lease is due to start -20% of the rental price
cancellation between the 59th and 30th days before the start - 75% of the rental price
cancellation between the 29th and the day  15th before the start - 85% of the rental price
Cancellation between the 14th day and 1 day before the start -100%of the rental price
no show - 100% of the rental price
10) CHANGES TO BOOKINGS: Any changes to bookings either for the period of the holiday or the property required made in the 45 (forty five) days prior to the lease starting will annul the lease and will be considered to be governed by the cancellation charges above. In such cases a new booking will have to be made. Clients are advised to take out insurance against this event.
11) GENERAL: By signing a lease for one of the company’s properties the client must fully understand that on entering the property he or she becomes liable for any damage caused by him or her whether civil or criminal. The client by claiming ignorance of these conditions and terms cannot assign to Santa Maria in Valle. any responsibility for his actions. By law Santa Maria in Valle must ensure that the client signs a booking form carrying these terms and conditions. The person signing the booking form as indicated in the voucher (see 4 above) will be held responsible for the lease. Properties listed in the catalogue are private and as such reflect the owners’ tastes, local traditions and architecture. They do not in any way set out to become hotels or to mirror current trends. These properties offer to the client the opportunity to live for a short time in a different world where traditions and history form part of local life.
12) JURISDICTION: The original form of these terms and conditions written in Italian shall be considered binding.
In the event of any dispute or irreconcilable disagreement regarding these terms and conditions the competent court for settlement of claims shall be Arezzo.